Privacy Policy
At Energos, we are committed to protecting your privacy and ensuring the confidentiality of your data. This Privacy Policy outlines how we collect, use, disclose, and safeguard information related to our IoT and AI-powered maintenance, operations, and business management Software-as-a-Service (SaaS) platform. Our goal is to maintain the highest standards of data protection and privacy in compliance with applicable laws and regulations.
1. Information We Collect
We collect the following categories of data to deliver and improve our services:
Personal Information: Names, email addresses, job roles, contact details, and other identifiable data required for account creation, user authentication, and customer support.
Operational and Maintenance Data: Data from IoT devices monitoring equipment and facilities, maintenance logs, and real-time performance metrics.
Business Data: Information on business operations, asset management, financial performance, and workflow processes as tracked through our SaaS platform.
AI-Generated Insights: Data analytics and predictive insights generated by our AI algorithms to optimize maintenance schedules, operational performance, and business decision-making.
Usage Data: Information on how users interact with our platform, including login activity, feature usage, and access history.
2. How We Use Your Information
We collect and process data for the following purposes:
Platform Functionality: To operate, maintain, and improve the core functionality of our IoT and AI-powered maintenance and business management SaaS platform.
Predictive Maintenance: To analyze equipment performance and provide predictive maintenance recommendations via AI-driven analytics.
Operational Efficiency: To monitor and optimize the performance of operations and business workflows using IoT data and AI insights.
Customer Support: To respond to user queries, troubleshoot issues, and provide technical support.Enhancements: To continuously develop new features, improve user experience, and optimize system performance.
Compliance: To comply with legal and regulatory obligations or resolve disputes.
3. Legal Basis for Processing
We process personal data on the following legal bases:
User Consent: We obtain explicit consent from users before collecting personal data when required by law.
Contractual Necessity: Data processing necessary to fulfill our contractual obligations to our customers (e.g., providing access to the platform, customer support).
Legitimate Interests: We may process data to improve the platform, secure systems, and provide AI-driven operational insights while balancing individual privacy rights.
4. Sharing Your Information
We do not sell your personal information. However, we may share data in the following situations:
Service Providers: Trusted third-party vendors who assist in providing services (e.g., cloud hosting, AI analytics, data storage) may have access to data, but only under strict confidentiality and security agreements.
Compliance and Legal Obligations: We may disclose information when required by law, such as responding to lawful requests by public authorities or to protect the rights, property, or safety of [Your Company Name], our users, or others.
5. Data Retention
We retain personal, operational, and business data for as long as necessary to fulfill the purposes for which it was collected, or as required by legal or contractual obligations. When no longer needed, data will be securely deleted or anonymized.
6. Data Security
We implement industry-standard security measures to protect the data processed on our platform:
Encryption: All data is encrypted in transit and at rest to prevent unauthorized access.
Access Controls: Role-based access control (RBAC) and multi-factor authentication (MFA) are enforced to restrict access to sensitive information.
Monitoring and Audits: Regular security audits and continuous monitoring are conducted to detect and address potential vulnerabilities.
7. International Data Transfers
If personal or operational data is transferred outside of the country of origin, we ensure that appropriate legal safeguards are in place, such as standard contractual clauses or equivalent mechanisms, in compliance with applicable laws.
8. User Rights
You have the following rights regarding your personal data:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Correction: You can request corrections to any inaccurate or incomplete information.
Right to Deletion: You can request the deletion of your personal data when it is no longer required for its original purpose.
Right to Object: You can object to the processing of your personal data in certain circumstances, such as for direct marketing or where processing affects your rights and freedoms.
Right to Data Portability: You can request a transfer of your personal data to another service provider in a structured, commonly used format. To exercise any of these rights, contact us at support@energos.ai.
Cookies and Tracking Technologies
Our platform may use cookies or similar tracking technologies to enhance user experience, analyze platform usage, and improve system performance. You can manage your cookie preferences in your browser settings, though some features of the platform may not function optimally without cookies.
10. Updates to This Privacy Policy
We may revise this Privacy Policy to reflect changes in our services, legal requirements, or privacy practices. Users will be notified of any significant updates, and the updated policy will be posted on our website.
11. Contact Information
For questions or concerns regarding this Privacy Policy or the processing of your data, please contact us at:
Email: support@energos.ai. Phone: +1 480 758 0151
